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Magic Notes
What is Magic Notes? Your social worker might ask to record your conversation using a tool called ‘Magic Notes’ Magic Notes is a secure and innovative tool used to accurately and unbiasedly transcribe meetings and create first-draft write-ups. This tool helps ensure clarity and consistency in our records while respecting the confidentiality and rights of all participants.
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LGBTQ+ Needs & Challenges 2024
Sandwell Council Public Health want to find out more about the needs and experiences of the LGBTQ+ community. This survey is aimed at members of LGBTQ+ community aged 50+, specifically following on from the Sandwell LGBTQ+ Community Health Needs Report recommendations. Your responses will help us understand the lived experiences of LGBTQ+ community in Sandwell, what is working well, what we can improve and overall, how we can better meet the existing needs and amplify...
Tipton Town Centre (Public Realm)
In the 2023 Spring Budget statement it was announced that Sandwell had been successful and was awarded £20m in Levelling Up funding to deliver 65 new affordable homes. The project will involve the redevelopment of under-utilised and lower quality residential and commercial premises which will be redeveloped to deliver new high-quality residential properties. As well as public realm improvement around the town centre. The initial proposals seek to deliver the following outputs:...
Closed consultations and engagement
Lift Maintenance and Breakdown Policy
We are working with local residents to develop our Lift Maintenance and Breakdown Policy. Sandwell Council is responsible for maintaining their passenger lifts and ensuring their safe operation through regular inspections and examinations This policy outlines our responsibilities for ensuring passenger lifts are regularly serviced, thoroughly inspected, tested, and efficiently repaired, while keeping clear and accurate records. This policy will also outline...
Housing Repairs and Maintenance Policy
We are working with local residents to develop our Housing Repairs and Maintenance Policy. Sandwell Council is committed to ensuring the safety, security, and comfort of our tenants and leaseholders by providing well-maintained, high-quality homes. We want to make sure that the effect is positive and that our repairs services are easy to use and worthy of our resident’s trust. We are dedicated to treating residents with fairness, respect, and dignity,...
Complaints Compensation Policy
We are working with local residents to develop our Complaints Compensation Policy. The aim of this policy is to provide a framework for offering compensation to tenants and residents where appropriate. To offer reasonable compensation to tenants and residents who have been affected by failures in service, and to restore residents to the position they would have been in had the service failure not occurred. This policy has been created to provide clarity...