Housing No Access Policy - Page 1 of 4 - Sandwell Council

1. Having read the draft No Access Policy, how clear and easy was it to understand?

Very clear Mostly clear Neither clear nor unclear Difficult to understand Very difficult to understand

Please tell us if there were any sections you found unclear:

2. Do you agree that the Council should have a formal policy for gaining access to properties to complete essential repairs, servicing and safety inspections?

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree

Please explain your answer:

3. The draft policy proposes that the Council will make multiple attempts to contact residents and arrange appointments before taking further action. Do you think this approach is reasonable?

Yes No Not sure

Please explain your answer:

4. The policy proposes that where access cannot be obtained after several unsuccessful attempts, the Council may pursue legal action to gain access for essential compliance checks and safety works. What is your view of this approach?

Strongly support Support Neutral Oppose Strongly oppose

Please explain your response:

5. The draft policy places emphasis on understanding why access has not been provided and removing barriers wherever possible before enforcement action is considered. How strongly do you support this approach?

Strongly support Support Neutral Oppose Strongly oppose

Please tell us why:

6. Which of the following do you think are the biggest barriers that may prevent residents from providing access?

Work commitments Caring responsibilities Health conditions Disability or mobility issues Anxiety or mental health concerns Concerns about strangers entering the home Language or communication barriers Lack of understanding about the importance of inspections Appointment times are inconvenient Other

If you have selected 'Other', please specify

7. The policy states that emergency access may sometimes be required where there is an immediate risk to people or property, such as a serious gas leak, water leak, electrical danger or similar emergency. Do you agree with this approach?

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree

Please explain your answer:

8. The draft policy highlights the importance of communication and keeping residents informed about safety inspections, servicing requirements and their responsibilities under their tenancy or lease. How well do you think the Council currently communicates these requirements?

(Required) Very well Fairly well Neither well nor poorly Poorly Very poorly

How could communication be improved?

9. Do you think the draft policy focuses on the right priorities and strikes the right balance between resident rights and landlord responsibilities?

Yes No Partly Not sure

Please explain your answer:

10. Overall, to what extent do you support the proposed Housing Repairs & Statutory Compliance No Access Policy?

Strongly support Support Neutral Oppose Strongly oppose

Please explain your answer and tell us if there is anything missing from the policy: