Tenant Engagement Strategy for Council Tenants

Overview

Sandwell Council (SMBC) is committed to putting tenants at the heart of our housing services.

Our Tenant Engagement Strategy sets out how we will listen to, involve, and work alongside tenants to shape the homes and communities where they live.

Our key aims are to:

• Strengthen the tenant voice in decisions and service design
• Improve communication and transparency across housing services
• Make it easy and accessible for everyone to get involved
• Promote accountability through regular feedback and performance monitoring
• Build trust and stronger partnerships between tenants and the council

This strategy has been co-produced with tenants and our key partner, Sandwell Community Information and Participation Services (SCIPS). It supports our wider housing ambitions and demonstrates our commitment to quality, safety, and continuous improvement.

Sandwell Council is dedicated to ensuring the safety, security, and comfort of tenants and leaseholders by providing well-managed, high-quality homes. We are committed to treating residents with fairness, respect, and dignity, reflecting the values that guide all of our housing services.

Through this strategy, we aim to build stronger relationships, greater trust, and more open communication between tenants and the council — ensuring that housing services are shaped by the people who use them. Together, we’re creating a stronger, more responsive housing service for everyone in Sandwell.

Why your views matter

It is really important that we have the perspective of as many people as possible who live and work in Sandwell every day when developing the strategy. We want to make sure that everyone has had an opportunity to be part of shaping this with us and look forward to hearing from as many of you as possible.

If you have any questions about the document or the consultation as a whole, please email comm_partnerships@sandwell.gov.uk.

In line with the General Data Protection Regulations (GDPR) 2018, we will ensure all the information you provide is stored securely, following the seven key principles of GDPR. For further information, please visit our privacy notice page at http://www.sandwell.gov.uk/privacynotices