Tenant Engagement Strategy for Council Tenants

Residents were invited to share their views on the Tenant Engagement Strategy, which sets out how the council will listen to, involve, and work alongside tenants to shape housing services and communities.

The consultation ran from 17 October to 28 November 2025 and included a range of engagement activities such as workshops, pop-up events, tenant group meetings, youth sessions, and online feedback.

Overall, respondents were positive about the strategy, describing it as clear, well-structured, and focused on transparency, accessibility, and shared decision-making. Many welcomed the strategy as an important step toward improving tenant involvement.

However, feedback highlighted concerns about whether the commitments would be delivered in practice. Respondents expressed scepticism based on past experiences, noting the need for stronger accountability, visible action, and cultural change within the organisation.

Residents emphasised the importance of improving communication and creating clear feedback loops to demonstrate how tenant input influences decisions. They also highlighted the need for accessible and inclusive engagement, including translations, easy-read versions, and alternative formats.

Additional feedback included suggestions for practical engagement approaches such as pop-up events, tenant ambassadors, welcome sessions for new tenants, and training opportunities to support tenant participation. Respondents also noted the need to engage underrepresented groups, including younger tenants and diverse communities.

We have reviewed the Tenant Engagement Strategy to ensure it reflects the feedback received, particularly in relation to accountability, communication, and accessibility.

We have strengthened the strategy by including an executive summary to provide a clear and concise overview, and by confirming that an accompanying action plan will be developed with tenants to support delivery.

Additional performance measures and revised KPIs have been included to improve transparency and demonstrate how progress will be monitored and reported. We have also improved the presentation of the strategy by incorporating graphics and clearer formatting to support accessibility.

All feedback has been considered in refining the final version of the strategy, with a continued focus on ensuring delivery, building trust, and embedding meaningful tenant involvement.