Tenant Engagement Service Standards

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Closes 17 Feb 2026

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Service Standards Feedback

1. To what extent do you agree or disagree with the purpose of the new Housing Service standards?

Sandwell Councils Housing Teams are in the process of developing service standards which set the level of service that we are committed to delivering and that you can expect to receive when you are in contact with us

(Required)

Please tell us why

2. To what extent do you agree or disagree with this statement. I was aware of the level of service I can expect before reading these standards.
(Required)

Please tell us why

3. To what extent do you agree or disagree that the service standards make it clear what level of service you can expect from the team?

Please tell us why

4. To what extent do you agree or disagree that the majority of residents would understand the service standards.
(Required)

Please tell us why

5. Any other comments