Rechargeable Repairs Policy

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Closes 5 Mar 2025

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Consultation

1. Before reading this policy, I was aware of the service Sandwell Council provides to tenants and leaseholders regarding rechargeable repairs.
(Required)
2. To what extent do you agree or disagree with the aims of the Repairs and Maintenance Policy?

This policy document sets out Sandwell Council’s approach to:

  • Outline the process for charging tenants for repairs caused by damage or neglect (whether intentional or accidental) while excluding normal wear and tear.
  • Ensure repair costs are recovered fairly and efficiently, helping the Council manage its housing services responsibly.
  • Prevent rechargeable repairs where possible by keeping tenants informed about their rights and responsibilities for repairs during their tenancy.
(Required)

Please tell us why:

3. Is the policy clear about what qualifies as rechargeable repairs?
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Please tell us why:

4. Are the responsibilities for tenants, leaseholders and the council outlined in this policy around recharges easy to understand?
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Please tell us why:

5. Does the policy clearly explain how and when exemptions for rechargeable repairs will be applied?
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Please tell us why:

6. To what extent to you agree or disagree that the majority of tenants and leaseholders will understand this policy?
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Please tell us why:

7. Any other comments