Lift Maintenance and Breakdown Policy
Feedback updated 15 May 2025
We asked
Residents were asked for their views on our Lift Maintenance and Breakdown Policy, which details our responsibility for ensuring that passenger lifts are regularly serviced, thoroughly inspected, tested, and efficiently repaired.
The council distributed and raised awareness of the policy in two housing policy engagement sessions, and with the Tenant and Resident Associations that represent areas with high-rise buildings. Additionally, we engaged with members of the Resident Building Safety Forum and other residents by post and email.
Online consultation took place over a 4-week period, from February 5th to March 5th, 2025.
You said
Respondents were generally in support of the Lift and Maintenance Breakdown Policy but raised concerns about the council’s commitment to delivering on the promises and actions of the policy.
One of the strongest themes to emerge from the consultation, was respondents desire for improved communication from the council. Across multiple questions, respondents raised concerns that tenants are often not informed about maintenance and breakdowns in a timely or effective manner. While the policy commits to keeping residents updated, some felt that, in practice, this is not happening consistently.
However, despite these concerns, there was a broad agreement, that the responsibilities outlined in the policy were easy to understand and articulated clearly. Some respondents suggested improvements that could make the policy more accessible for tenants, such as providing information in multiple languages or audio formats for those with a disability or without English as a first language.
Responses have been carefully considered by the council and a consultation report has been produced.
We did
The servicing schedule will be published on our website, and we will contact tenants in advance, regarding any planned maintenance.
We will also conduct a review of language barriers online, in person, and in our policy documents. As part of the review, we will assess current online tools available for language support, identify gaps in language accessibility and develop a plan to implement additional resources or tools to address these gaps.
Overview
We are working with local residents to develop our Lift Maintenance and Breakdown Policy.
Sandwell Council is responsible for maintaining their passenger lifts and ensuring their safe operation through regular inspections and examinations
This policy outlines our responsibilities for ensuring passenger lifts are regularly serviced, thoroughly inspected, tested, and efficiently repaired, while keeping clear and accurate records.
This policy will also outline Sandwell Council’s responsibilities for promptly resolving lift breakdowns within its housing stock. It also emphasises how we will support tenants and leaseholders through timely communication, focused assistance for vulnerable residents, and efficient repairs to minimise disruption during lift breakdowns.
Please take the time to read the draft policy before responding. All answers to the survey will remain anonymous.
Why your views matter
It is really important that we have the perspective of as many people as possible who live and work in Sandwell every day when developing the policy. We want to make sure that everyone has had an opportunity to be part of shaping this with us and look forward to hearing from as many of you as possible.
If you have any questions about the document or the consultation as a whole, please email housing_strategy@sandwell.gov.uk.
In line with the General Data Protection Regulations (GDPR) 2018, we will ensure all the information you provide is stored securely, following the seven key principles of GDPR. For further information, please visit our privacy notice page at http://www.sandwell.gov.uk/privacynotices.
Areas
- All Areas
Audiences
- Open Consulation
Interests
- Understanding Views
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