Lift Maintenance and Breakdown Policy

Overview

We are working with local residents to develop our Lift Maintenance and Breakdown Policy.

Sandwell Council is responsible for maintaining their passenger lifts and ensuring their safe operation through regular inspections and examinations

This policy outlines our responsibilities for ensuring passenger lifts are regularly serviced, thoroughly inspected, tested, and efficiently repaired, while keeping clear and accurate records.

This policy will also outline Sandwell Council’s responsibilities for promptly resolving lift breakdowns within its housing stock. It also emphasises how we will support tenants and leaseholders through timely communication, focused assistance for vulnerable residents, and efficient repairs to minimise disruption during lift breakdowns.

Please take the time to read the draft policy before responding. All answers to the survey will remain anonymous.

Why your views matter

It is really important that we have the perspective of as many people as possible who live and work in Sandwell every day when developing the policy. We want to make sure that everyone has had an opportunity to be part of shaping this with us and look forward to hearing from as many of you as possible.

If you have any questions about the document or the consultation as a whole, please email housing_strategy@sandwell.gov.uk.

In line with the General Data Protection Regulations (GDPR) 2018, we will ensure all the information you provide is stored securely, following the seven key principles of GDPR. For further information, please visit our privacy notice page at http://www.sandwell.gov.uk/privacynotices.