Housing Service Standards

Overview

Sandwell Councils Housing Teams are in the process of developing service standards which set the level of service that we are committed to delivering and that you can expect to receive when you are in contact with us.

This survey refers to the Housing Standards these standards outline our basic standards that all housing teams are committed to.

Each team also has their own set of standards that will soon be added for consultation:

• Tenancy and Estate Management
• Income Management
• Rent Accounting
• Home Ownership
• Estate Services
• Housing Hub
• Floating Support
• Tenant Engagement Team
• Shopmobility Services
• Community Centres
• Housing Resolutions
• Registrations and Lettings
• Homelessness
• Temporary Accommodation
• Welfare Rights
• Home Improvement Agency
• Housing Standards

Why your views matter

It is really important that we have the perspective of as many people as possible who use our Housing Services. We want to make sure that everyone has had an opportunity to be part of shaping the standards with us and look forward to hearing from as many of you as possible.

If you need any help in completing this survey, or require it any other format please contact: Comm_Partnerships@sandwell.gov.uk or contact a member of the team on: 0121 569 2537 and leave a message and we will get in touch with you.

In line with the General Data Protection Regulations (GDPR) 2018, we will ensure all the information you provide is stored securely, following the seven key principles of GDPR. For further information, please visit our privacy notice page at  http://www.sandwell.gov.uk/privacynotices