Housing Repairs and Maintenance Policy

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Closes 5 Mar 2025

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Consultation

1. Before reading this policy, I was aware of the support Sandwell Council provides to tenants and leaseholders regarding repairs and maintenance.
(Required)
2. To what extent do you agree or disagree with the aims of the Repairs and Maintenance Policy?

This policy outlines the principles and standards for our responsive repairs service, detailing how we will:

  1. Maintain homes in line with all regulatory and legislative requirements to ensure safety and compliance.
  2. Deliver a timely, high-quality, customer-focused service that adopts a right-first-time approach, ensuring homes are kept in good repair.
  3. Maximise operational efficiency and demonstrate value for money through effective decision-making and procurement practices.
  4. Engage with residents to influence the development of the service by prioritising, measuring, and reporting customer satisfaction, and using customer feedback to drive continuous improvement. 
(Required)

Please tell us why:

3. Are the repairs responsibilities for tenants, leaseholders and the council outlined in this policy easy to understand?
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Please tell us why:

4. Does the policy clearly explain how and when tenants should report repairs?
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Please tell us why:

5. Does the policy reflect the Council’s approach to repairs and maintenance, including major and emergency repairs?
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Please tell us why:

6. Does the policy clearly outline how damp, mould, and health-related hazards will be addressed?
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Please tell us why:

7. To what extent to you agree or disagree that the majority of tenants and leaseholders will understand this policy?
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Please tell us why:

8. Any other comments