Housing Repairs and Maintenance Policy

Overview

We are working with local residents to develop our Housing Repairs and Maintenance Policy.

Sandwell Council is committed to ensuring the safety, security, and comfort of our tenants and leaseholders by providing well-maintained, high-quality homes.

We want to make sure that the effect is positive and that our repairs services are easy to use and worthy of our resident’s trust.

We are dedicated to treating residents with fairness, respect, and dignity, reflecting the core values that guide our service delivery.

Our purpose is to invest in homes and communities, fostering an environment where all residents can thrive.

This policy outlines the principles and standards for our responsive repairs service, detailing how we will:

1. Maintain homes in line with all regulatory and legislative requirements to ensure safety and compliance.
2. Deliver a timely, high-quality, customer-focused service that adopts a right-first-time approach, ensuring homes are kept in good repair.
3. Maximise operational efficiency and demonstrate value for money through effective decision-making and procurement practices.
4. Engage with residents to influence the development of the service by prioritising, measuring, and reporting customer satisfaction, and using customer feedback to drive continuous improvement.

Please take the time to read the draft policy before responding. All answers to the survey will remain anonymous.

Why your views matter

It is really important that we have the perspective of as many people as possible who live and work in Sandwell every day when developing the policy. We want to make sure that everyone has had an opportunity to be part of shaping this with us and look forward to hearing from as many of you as possible.

If you have any questions about the document or the consultation as a whole, please email housing_strategy@sandwell.gov.uk.

In line with the General Data Protection Regulations (GDPR) 2018, we will ensure all the information you provide is stored securely, following the seven key principles of GDPR. For further information, please visit our privacy notice page at http://www.sandwell.gov.uk/privacynotices