Damp, Mould and Condensation Policy

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Closes 26 Sep 2025

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Consultation

1. Before reading this policy, I was aware of the support Sandwell Council provides to tenants and leaseholders regarding damp, mould and condensation
(Required)
2. To what extent do you agree or disagree with the aims of the Damp, Mould and Condensation Policy?

This policy sets out the principles and standards the Council will follow to:

  1. Act quickly on reports of damp and mould, inspecting homes and completing repairs within clear timeframes;
  2. Maintain homes in line with legal and regulatory standards, including the Decent Homes Standard and HHSRS;
  3. Deliver a consistent, high-quality service that puts residents first and aims to get things right the first time;
  4. Invest in proactive maintenance and improvements that reduce the risk of damp and mould over time;
  5. Engage with tenants and leaseholders to learn from their experiences, improve our service, and keep them informed throughout the process.
(Required)

Please tell us why:

3. Are the damp, mould and condensation responsibilities for tenants, leaseholders and the council outlined in this policy easy to understand?
(Required)

Please tell us why:

4. Does the policy clearly explain how and when tenants should report damp and mould?
(Required)

Please tell us why:

5. Does the policy clearly outline how damp, mould, and health-related hazards will be addressed (including timescales to resolve issues)?
(Required)

Please tell us why:

6. To what extent to you agree or disagree that the majority of tenants and leaseholders will understand this policy?
(Required)

Please tell us why:

7. Any other comments