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  • Sandwell Start Up Hub Survey

    We value your feedback! The Sandwell Start-Up Hub is dedicated to supporting entrepreneurs and small businesses in Sandwell. Your input is essential in helping us understand how well we are meeting your needs and where we can make improvements. This survey aims to gather your thoughts on your experience using the Hub and the support you've received so far. Your feedback will help us: Identify what’s working well. Address any challenges you may have encountered. ... More
    Opened 28 January 2025

  • Magic Notes

    What is Magic Notes? Your social worker might ask to record your conversation using a tool called ‘Magic Notes’ Magic Notes is a secure and innovative tool used to accurately and unbiasedly transcribe meetings and create first-draft write-ups. This tool helps ensure clarity and consistency in our records while respecting the confidentiality and rights of all participants. More
    Opened 29 January 2025

  • Lift Maintenance and Breakdown Policy

    We are working with local residents to develop our Lift Maintenance and Breakdown Policy. Sandwell Council is responsible for maintaining their passenger lifts and ensuring their safe operation through regular inspections and examinations This policy outlines our responsibilities for ensuring passenger lifts are regularly serviced, thoroughly inspected, tested, and efficiently repaired, while keeping clear and accurate records. This policy will also outline... More
    Opened today

  • Housing Repairs and Maintenance Policy

    We are working with local residents to develop our Housing Repairs and Maintenance Policy. Sandwell Council is committed to ensuring the safety, security, and comfort of our tenants and leaseholders by providing well-maintained, high-quality homes. We want to make sure that the effect is positive and that our repairs services are easy to use and worthy of our resident’s trust. We are dedicated to treating residents with fairness, respect, and dignity,... More
    Opened today

  • Complaints Compensation Policy

    We are working with local residents to develop our Complaints Compensation Policy. The aim of this policy is to provide a framework for offering compensation to tenants and residents where appropriate. To offer reasonable compensation to tenants and residents who have been affected by failures in service, and to restore residents to the position they would have been in had the service failure not occurred. This policy has been created to provide clarity... More
    Opened today

  • Rechargeable Repairs Policy

    We are working with local residents to develop our Rechargeable Repairs Policy. This policy explains how Sandwell Council manages rechargeable repairs. The main aims of this document are to: Outline the process for charging tenants for repairs caused by damage or neglect (whether intentional or accidental) while excluding normal wear and tear. Ensure repair costs are recovered fairly and efficiently, helping the Council manage its housing services... More
    Opened today
66 results. Page 3 of 3